• As long as the Card member complies with the Terms and Conditions mentioned herein, the Company grants the Cardmember a non-exclusive, non-transferable, limited right to enter, view and use the Site. The Cardmember agrees not to interrupt or attempt to interrupt the operation of the Site in any manner whatsoever or modify, sell or transmit any copy from the Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

 

• The Card member hereby acknowledges that the Site is provided on ‘As is’ basis. The Card Member’s uninterrupted access or use of the Site on such basis may be prevented by certain factors outside the RBL Bank’s reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on the Site. RBL Bank does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any inability to access or use the Site.

• All materials on the Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. The Cardmember cannot use the Content for any purpose, except as specified herein.

 

• There are a number of proprietary logos, service marks and trademarks found on the Site whether owned/used by RBL Bank or any other third party. By displaying them on the Site, RBL Bank is not granting the Card Member any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Bank, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the WayBank uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Bank anywhere in the world, in any medium, forever.

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you.

The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

• The Cardmember hereby acknowledge that through the Site, RBL Bank merely provides intermediary services in order to facilitate booking/redemption of tickets and hotel, recharge and other products/vouchers services to the Cardmember. RBL Bank is not the last-mile service provider to the Cardmember and therefore, RBL Bank shall not be or deemed to be responsible for any lack or deficiency of services provided by any entity such as airline, travel/tour operator, hotel, facility/merchandise or any other service provider or vendor or reseller, which a Cardmember shall engage or hire or appoint pursuant to or resulting from, the material available in the Site. RBL Bank will not be liable to Card member or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense incurred through or by the usage of the Site.

 

• The liability of the Company and/ or RBL Bank shall be limited to such amount paid by the user and retained by RBL Bank for the transaction in question, irrespective of any adverse law to the contrary, held or passed in future, that holds entities liable for aforesaid loss, damage, cost or expense.

 

• RBL Bank may add, modify or remove any part of aforesaid Terms and Conditions for Rewards Program, at any time, as it may deem fit, without notice. Any changes to aforesaid Terms and Conditions or any terms posted on the Site apply as soon as they are posted. By continuing to use the Site after any changes are posted, Card member is indicating their acceptance of such changes.

 

• RBL Bank and Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of RBL Bank’s systems and Cardmember’s data and interests remain well-protected. Towards such end, RBL Bank may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by the Card member.

 

• In case RBL Bank and/ or the Company, in its sole and exclusive discretion, conclude that the aforementioned orders placed on the Site reasonably fail to be authentic, enforceable or valid, then RBL Bank and/ or the Company have the right to cancel the said orders, without notice or intimation.

 

• RBL Bank and/or Company reserves its right to deny in its sole discretion any user access to the Site or any portion thereof without notice.

 

• All queries in relation to the Rewards Program may be addressed to Card Customer Service Toll-free number 022-62327777 or written to cardservices@rblbank.com or as specified by RBL Bank from time to time. RBL SuperCard users are requested to call at 022-71190900 or write to supercardservice@rblbank.com or as specified by RBL Bank from time to time.

 

The Company in co-ordination with RBL Bank may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

 

The Company in co-ordination with RBL Bankmay add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

 

The Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, the Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

 

If RBL Bank and/ or the Company, in its sole and exclusive discretion, concludes that the said orders placed on the Site are not or do not reasonably appear to be, authentic, enforceable or valid, then RBL Bank and/ or the Company have the right to cancel the said orders.

 

RBL Bank reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. RBL Bank and/or Company shall have no obligation to take the needs of any user into consideration in connection therewith.

 

RBL Bank and/or Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.

 

No waiver by RBL Bank and/or Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

 

If any dispute arises between you and RBL Bank during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to sole arbitrator, appointed by RBL Bank, as per the Arbitration and Conciliation Act, 1996 and any amendments thereafter. The place of arbitration shall be Mumbai. . The arbitration proceedings shall be in the English language.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India. 

These terms and conditions (“Terms and Conditions”) are an agreement between you and RBL Bank Limited (hereinafter referred as "RBL Bank") that governs your access to and use of Rewards Points.

 

1. Definitions:

 

1. 1. "Anniversary Year" means the period of twelve months from the date of issue of a Credit Card and each twelve-month period thereafter.
   2. “Company” shall mean EazyRewards Software Services Private Limited managing and publishing the Rewards  Program “
   3. “Credit Card” shall mean RBL Credit Cards and Super Card issued by RBL Bank excluding Zomato Edition, Edition Classic and Popcorn Credit Cards.
   4. "Delinquent Account" shall mean a Card Account in which payment has not been made for 10 or more than 10 days past due date.
   5. Program” shall mean RBL Bank reward scheme for the  Card Members to redeem Reward Points accumulated on the Credit Cards.
   6. “Reward Points” shall mean the reward points awarded by RBL Bank under the RBL Bank reward scheme.
   7. “Site” shall mean www.rblrewards.com, www.rblrewards.com/SuperCard and redemption options on MyCard mobile application.
   8. "Valid Charge" means a charge incurred by the Card Member for purchase of goods or services on the Credit Card and any other charge as may be included by RBL Bank from time to time for the purpose of inclusion in RBL Bank Reward Point Program.

 

2. ELIGIBILTY

 

1. 1. The RBL Bank Rewards Program shall be available to Card Member/s holding select Credit Cards only.
   2. Under the Program, RBL Bank shall award Reward Points for Valid Charges incurred by the Card Member on select RBL Bank Credit Cards.
   3. The RBL Bank Reward Points, as earned by the Card Member shall be indicated in the monthly Statement sent to the Card Member in addition to the MyCard Application and MoBank Application.
   4. The Card Member can redeem his/ her accumulated Reward Points against redemption offers made by RBL Bank from time to time. Upon redemption Reward Points so redeemed shall automatically stand reduced/debited from the accumulated Reward Points in the Card Account. 

 

3. REWARD POINTS

 

1. 1. Card Members earn Reward Points as per the applicable scheme features of  Credit Card and provided on www.rblbank.com and as may be communicated through email or SMS by RBL Bank from time to time.
   2. Following transactions are not eligible for  earning Reward Points:
      1. Transfer n Pay;
      2. Cash Advances;
      3. Loans availed vide MoneyTap, ET Money or Paisa on Demand programs;
      4. Equated Monthly Installment (EMI) on Credit Cards;
      5. Fees and Charges;
      6. Disputed Transactions/Charge back;
      7. Any purchases made at petrol pumps / fuel stations, unless specified otherwise on the website www.rblbank.com.

 

 

Identification of Merchant categories is made  on the basis of MCC allotted by network to the merchant where the purchase is made. No Reward Points will be earned on including but not limited to wallet load, payment towards education fees,  utility  bill payment  and insurance etc as communicated by RBL Bank from time to time.

 

1. 3. Reward Points accumulated by a Card Member on one RBL Bank Card Account cannot been exchanged or transfer or clubbed with Reward Points earned on SuperCards.

 

1. 4. Adjustments will be made to the Reward Points in case of any credits, including those arising from returned goods or services or billing disputes or excess credit by RBL Bank. If a disputed transaction is resolved in favor of the Card Member or where a transaction is reversed, proportionate Reward Points will be credit or reversed to the Card Member. A similar adjustment in Reward Points is made in the case of return of goods or a disputed transaction is resolved against the Card Member and proportionate Reward Points will be debited to or subtracted from the CardMember Account. In an event there are no Reward Points left to the credit of Card Member, RBL Bank may in its sole discretion may charge the Reward Points on the Credit Card of the Card Member.

 

 

1. 5. If any time a Reward Point scheme is withdrawn, or cancelled, or is liable to be cancelled, or the Card Account is termed as a Delinquent Account, all the RBL Bank Reward Points then standing to the credit of the Card Member shall ipso facto stand immediately and automatically cancelled. Such cancelled Reward Points shall not be credited to the Card Account even if the Card Member reinstates his/ her membership with RBL Bank.

 

4. REDEMPTION

 

 

1. 1. RBL Bank Card must not be overdue, suspended, blocked, cancelled or terminated by RBL Bank at the time of the receipt of request for redemption of Reward Points. RBL Bank retains the right to modify and introduce rules for redemption, without any prior intimation to Card Members.

 

1. 2. Cardmember acknowledges that at the time of redemption of Reward Points for products or services through the Site, a purchase is directly made from a merchant and not from RBL Bank. Participating merchants determine (i) product prices and availability, (ii) offers, promotions and applicable restrictions, (iii) estimated shipping and (iv)estimated tax, all such factors are subject to change at any time without notice to the Card Member and are only confirmed in the order confirmation email sent by the respective merchants.

 

1. 3. Reward Points are available for redemption only after the statement cycle of the Cardmember. For example, in case a Cardmember has earned Milestone reward points on 1^st January, 2021 and the billing cycle is 12^th January, 2021, then the reward points will be available for redemption after 12^th January, 2021.
   4. Reward Redemption Fee:
      4.1 A Reward Redemption Fee of INR 99 +GST  will be applicable on redemptions made using Bajaj Finserv RBL Bank SuperCards.
      4.2 W.e.f 15-Aug-22, a Reward redemption fee of Rs.99+GST will be applicable for all Reward point redemptions on RBL Bank Credit Card. Reward redemption fee will be levied one time for redemptions made in a single day, not applicable on Edition cards, Insignia cards, Insignia Prime cards.
   5. RBL Bank reserves the right to charge convenience fees for availing the booking, cancellation, alterations, etc. services provided on the Site. RBL Bank further reserves the right to revise any and all fees from time to time, without notice. Card Member shall be liable to pay all applicable charges, fees, duties, levies and taxes for availing the aforementioned services.
   6. The Reward Points accrued can be redeemed by the primary Card Member only.

 

1. 7. All rewards are subject to availability and on terms prevailing at the time of redemption.

 

1. 8. RBL Bank retains the right to alter the number of reward points required to make a redemption from time to time. The redemption procedure and the additional terms and conditions for each reward shall be set forth in the redemption certificates or vouchers or partner terms & conditions issued to the Card Member.

 

5. REWARD POINTS STATUS AND EXPIRY

 

1. 1. Reward Points accumulated that are not redeemed by the Card Member within twenty-four (24) months will expire and stands forfeited.

 

1. 2. In the event Credit Card is voluntarily closed by the Card Member or cancelled for any other reason, any outstanding Reward Points after cancellation of RBL Bank Card shall automatically lapse and shall stand forfeited.
   3. Any negative Reward Point  balance will be recoverable from Cardmember, through a direct debit in Cardmember statements.

 

1. 4. If a RBL Bank Card, for any reason whatsoever, is blocked or suspended by RBL Bank, the Reward Points accumulated shall stand forfeited but may be reinstated, at the sole discretion of RBL Bank, if use of RBL Bank Card is reinstated.

 

1. 5. W.e.f 1-Feb-23, base reward points accrued will be reversed if a transaction is converted into SnP or Merchant EMI for Bajaj Finserv RBL Bank SuperCards. i.e Base points will not be accrued on EMI transactions

 

 

6. LIABILITY

 

1. 1. While availing any products or services, RBL Bank or Company does not accept liability for damages, losses, or delays that may result from availing such products or services.

 

1. 2. Any additional facility like meals, transportation, accommodation arrangements and/ or courier charges or further costs incurred in connection with redemption of any reward shall be the sole responsibility of the Card Member.

 

1. 3. While accessing or using the services available on the Site, the Card member shall not hold RBL Bank responsible or liable for any loss or damage, claims, costs, charges and expenses and/ or for any personal injury that may be suffered, to Card Member directly or indirectly, as a result of accessing or using the Site.

 

1. 4. Fraud and/or abuse relating to earning and redemption of Reward Points in the Program shall result in forfeiture of the Reward Points as well as suspension and/or cancellation of the RBL Bank Card.

 

1. 5. Card Member acknowledges and authorizes RBL Bank and the Company  to share the details of the Card Member with third parties for fulfilment of redemptions.

 

1. 6. Any taxes or other liabilities or charges payable to the Government or any other authority or body or any other participating merchant establishment which may arise or accrue to a Card Member on redemption of Reward Points, as aforesaid or otherwise, shall be chargeable to the sole account of the Card Member.

 

1. 7. RBL Bank reserves the right to cancel, change or substitute the rewards or reward conditions or the basis of computation of Reward Points or terms and conditions of the Rewards Program at any time, without giving any intimation to the Card Member. RBL Bank can suspend or terminate the Program at any time, as deemed necessary, without any liability for the Reward Points earned.

 

7. CATEGORY SPECIFIC TERMS AND CONDITIONS

 

1. 1. Flights:  
      1. In case of flight booking, a convenience fee of INR 200/- per pax per sector will be charged .
      2. RBL Bank and the Company makes the booking on a best effort basis for the Cardmember. Card Members are advised to directly confirm status of reservation with the airline.
      3. Refunds and Cancellations shall be governed by the policy of the respective airlines.
      4. Cancellations can be done directly through the Site, at least 48 hours prior to departure, by clicking on “My Redemptions” and selecting the specific redemption for which the cancellation is to be made.
      5. For flights cancellations, which are within 48 hours prior to departure, CardMembers are advised to directly cancel with the airline and inform RBL Bank at customer care number 022-62327777. RBL SuperCard users are requested to call at 022-71190900. RBL Bank or Company shall not be responsible to ensure that the ticket is cancelled and the sole liability to confirm the same with the airline shall lies with the Cardmember.
      6. In addition to the airline cancellation charges, RBL Bank shall charge cancellation fees of INR 250/- per person per sector.
      7. The refund shall be processed within 30 days from the date of the cancellation request being made. The refund will be credited back to the same account from where the payment was made.
      8. When the Card Member has cancelled his/her booking directly with the airlines, he/she will need to inform RBL Bank with valid documentation to initiate the refund process. It is advisable to contact the RBL Bank within 48 hours of the cancellation request. A late communication to RBL Bank would require the Card Member to send a scanned copy of their E-Ticket endorsed by the airlines to RBL Bank.
      9. It is mandatory to contact RBL Bank to claim all refunds, as the airline will not be able to refund tickets booked at the Site.
      10. Refund shall be validated and process only after the airline / Online Travel Agent accepts the cancellation confirmation / endorsement copy sent by the customer.

 

1. 2. Hotels:

 

1. 1. 1. RBL Bank and the Company makes the booking on a best effort basis for the Card member. Card Members are advised to directly confirm the status of the reservation with the hotel.
      2. Refunds and Cancellations shall be covered by the respective hotel’s policy.
      3. Cancellations can be done directly through the Site at least 48 hours prior to check-in, by clicking on “My Redemptions” and selecting the specific redemption for which the cancellation is to be made.
      4. For hotel services, only those cancellation requests which are made either online or on the phone to our customer care services shall be entertained. RBL Bank or Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating RBL Bank.
      5. In addition to the hotel cancellation charges, if any, Company will charge a standard cancellation charge of 2% of the booking amount in case of cancellation.
      6. If Card Member does not show up at the hotel and no cancellation is made, then entire booking amount and stay amount will be charged.
      7. The terms of the hotels have to be read in conjunction with the terms specified in these Terms and Conditions.

 

1. 3. Shopping :
      1. For shopping products and items, Card Member may login to the Site and check the status of dispatch or delivery details.
      2. Post-delivery and acceptance by the Card Member, RBL Bank or Company is not responsible for any lost or stolen product.
      3. If a Card member does not receive his/her redeemed product within 15 working days after placing the order then he/she must inform RBL Bank by calling customer services or sending a query through the redemption portal.
      4. Products redeemed from the Site  cannot be returned or exchanged.
      5. For cancellation or return of any shopping products or items, RBL Bank will refund Reward Points and/or cost of product/item within 5 working days.
      6. The Products displayed on the Site cannot be purchased via the call center and request for redemption should be place on the Site only.
      7. The Card member must report incorrect or damaged product to RBL Bank as soon as possible up to a maximum 30 days from delivery of product. Refund shall be initiated only for incorrect or damaged products. The product must be returned by the Card Member in its original or unused condition and must include all components as delivered to the Card Member.
      8. Merchandise, where applicable, may be accompanied by warranty information from the manufacturer. Any claims must be directed solely to the manufacturer and RBL Bank shall not be responsible for any manufacturing defects/deficiencies.

 

1. 4. Vouchers:
      1. E-Vouchers will be sent to the registered email ID and mobile number of the Card Member only. No physical vouchers are sent.
      2. E-Voucher codes are valid for one time use only on the respective portal/store.
      3. E-Voucher’s Validity date will be mentioned in the email within which the E-voucher code is sent and the validity of a E-vouchers cannot be extended.
      4. E-vouchers cannot be cancelled.
      5. Card Members are required to read the voucher terms and conditions carefully prior to redemption.
      6. RBL Bank does not decide the E-voucher terms and conditions. It is solely at the discretion of the merchant / brand which is the original issuer of the E-voucher.

 

1. 5. Recharges:
      1. Pre-Paid mobile users can redeem their Reward Points to recharge their mobile phones for a minimum of 1000 Reward Points.
      2. Card Members can recharge across all circles in India. While best efforts are made to share valid recharge denominations for operators/circles, neither RBL Bank nor the Company shall be held responsible for dynamic changes in these said plans whether it be on the operator’s end or otherwise.
      3. In case of a failed recharge, Cardmembers are requested to give a missed call to +91-9289222401 within 48 hours from the mobile number used to recharge. Other complaints should be escalated to RBL Bank’s customer care at 022-62327777 (for BFL SuperCards, customer care at 022-71190900) and could be forwarded to third party merchants to be resolved.
      4. If the Recharge value exceeds the redeemable value of the Reward Points available, the balance can be paid by using RBL Bank Credit Card.

 

8. CONTRADICTION

 

1. 1. The Terms and Conditions for Rewards Program shall be read in conjunction with the  Card Member Agreement. The Rewards Program does not amend any provision in Card Member Agreement. Notwithstanding anything contained herein, in the event there is any contradiction between the  Terms and conditions of the Rewards Program and the Card Member Agreement, the terms and conditions of Card Member Agreement shall prevail.