The website http://www.rblrewards.com and http://www.rblrewards.com/SuperCard (the“Site”) is published and maintained by EazyRewards Software Services Private Ltd. (“Company”) on behalf of RBL Bank Ltd. a company incorporated under the Indian Companies Act, 1913 and an existing Company within the purview of the Companies Act, 1956 and registered with the Reserve Bank of India as Scheduled Commercial Bank and having its Corporate Office at One Indiabulls Centre, Tower 2B, 6th Floor, 841 SenapatiBapatMarg, Lower Parel (W), Mumbai-400 013 (“RBL Bank”). When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an ‘associate’ of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site
These Terms and Conditions of use
and any additional terms posted on this Site together constitute the entire
agreement between Company and you with respect to your use of this Site.
While accessing/ using the service available at the Site, you shall not make RBL Bank responsible or liable for any loss or damage, claims, costs, charges and expenses and/ or for any personal injury that may be suffered, to you directly or indirectly, as a result of accessing/ using the Site.
This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
You agree to follow all instructions so provided on this Site limiting the way you may use the Content.
There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by BANK or any other third party. By displaying them on this Site, BANK is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
You may download such copy/copies of the Content to be used only by you for your personal use.
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Bank, as non-confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Bank uses such material.
Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Bank anywhere in the world, in any medium, forever.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card) is encrypted (send in code). Sending a message to Company does not cause Company to have any special responsibility to you.
The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.
The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
The materials on this Site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
Company /Bank does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall Endeavour to ensure your fullest satisfaction.
Company and/ or RBL Bank does not
warrant or make any representations regarding the use of or the result of the
use of the material on the Site in terms of their correctness, accuracy,
reliability, or otherwise, insofar as such material is derived from other
service providers such as airlines, hotel owners and tour operators.
You hereby acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Bank does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You hereby acknowledge that through this Site, Bank merely provides intermediary services in order to facilitate booking/redemption of tickets and hotel, recharge and other products/vouchers services to you. Bank is not the last-mile service provider to you and therefore, Bank shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility/merchandise or similar agency or any other service provider or vendor/reseller) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
RBLBank will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
If for any reason, law does not
permit exclusions of liability then, the liability of the Company and/ or RBL
Bank shall be limited to such amount paid by the user and retained by RBL Bankfor
the transaction in question.
The Company in co-ordination with RBL Bank may add to, modify or remove any part of these Terms and Conditions of Use at any time as it may deem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
The Company in co-ordination with RBL Bankmay add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
The Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, the Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
If RBL Bank and/ or the Company, in its sole and exclusive discretion, concludes that the said orders placed on the Site are not or do not reasonably appear to be, authentic, enforceable or valid, then RBL Bank and/ or the Company have the right to cancel the said orders.
RBL Bank reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. RBL Bank and/or Company shall have no obligation to take the needs of any user into consideration in connection therewith.
RBL Bank and/or Company reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
No waiver by RBL Bank and/or Company of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
If any dispute arises between you
and RBL Bank during your use of the Site or thereafter, in connection with and
arising from your use or attempt to use this Site, the dispute shall be
referred to sole arbitrator, appointed by RBL Bank, as per the Arbitration and
Conciliation Act, 1996 and any amendments thereafter. The place of arbitration
shall be Mumbai. . The arbitration proceedings shall be in the English
These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India.
RBL Bank's ("RBL BANK") Credit Card Rewards Program ("the Program") allows eligible RBL Bank CreditCard Members and Bajaj Finserv RBL Super Card holders ("Card Member’s") to accumulate reward points ("Reward Points") from spending on their RBL Bank Credit Cards/ SuperCards from time to time. Reward Points accumulated on such Credit Cards can be exchanged for a wide variety of rewards as offered by RBL Bank.
The Program is open to Card Members holding RBL Bank Credit Cards / SuperCard ("RBL Bank Card") whose cards are valid, and are in good standing. The Reward Points earned on an add-on RBL Bank Card will accrue to the account of RBL Bank Card. The Reward Points accrued can only be redeemed by the primary Card Member, and not on the add-on RBL Bank Card.
Participation in the Program is voluntary.
With effect from June 1 , 2019 , a Reward Redemption Fee of Rs. 99 + Goods and Service Taxes will be applicable on redemptions made using Bajaj Finserv RBL Bank SuperCards. Such fee will be levied one-time across all redemptions made on your SuperCard in a single day.
The Card Member may continue to use his/her RBL Bank Card as he/she normally does.The annual fee for participation in the Program may be as determined by RBL Bank from time to time and have the right to modify/change/ cancel as per RBL Bank’s policies and regulations.
The Card Member shall earn Reward Points as per the program features of a specific RBL Bank Card. The Card Member can refer to website at www.rblbank.com for the latest earnings on the Reward point.
All spending charged to the RBL Bank Card under the Program will be eligible to earnReward Points except what has been excluded by RBL Bank from time to time, presently suchexception being the following:
A Card Member cannot accrue Reward Points for any charge(s) incurred prior to his/her EnrolmentDate.
Reward Points accumulated by a Card Member on one RBL Bank Card Account/ SuperCard cannot been exchanged, nor clubbed with any other facility on any other RBL Bank Credit Card / SuperCard Account or transferred to any other customer loyalty program unless otherwise specifically notified by RBL BANK in writing.
The Reward Points do not constitute property of the Card Member and are not transferable by operation of law or otherwise to any other person or entity.
Adjustments will be made to the Reward Points if there are any credits, including those arisingfrom returned goods or services or billing disputes. If a disputed transaction is resolvedin favor of the Card Member or where a transaction is reversed, proportionate Reward Points willalso be reversed and credited to the Card Member, if not already credited. Likewise in thecase of return of goods or a disputed transaction is resolved against the Card Member, proportionateReward Points will be debited/subtracted to the Cardmember, if already credited.
On redemption, the Reward Points would automatically be subtracted from the available Reward Points balance accumulated in the CardMember's account.
For all Credit Card Products, unless otherwise mentioned, Reward Points accumulated that are not redeemed by the Cardmember within 24 months will expire and shall stand forfeited.
RBL Bank will, on best effort basis, notify the Primary Card Member in the statement ofaccount in respect of the RBL Bank Card of the number of Reward Points accumulated immediately preceding the closing date for the said monthly statement.
In the event RBL Bank Card is voluntarily closed by the Card Member or cancelled forany other reason, any outstanding Reward Points after cancellation of RBL Bank Cardshall automatically lapse and shall stand forfeited. If RBL Bank Card, for any reasonwhatsoever, is blocked or suspended by RBL Bank, the Reward Pointsaccumulated shall stand forfeited but may be reinstated, at the sole discretion of RBL Bank, if use of RBL Bank Card is reinstated.
RBL Bank's decision on computation, lapse, cancellation, forfeiture, credit, debit anyReward Points shall be final, conclusive and binding on the CardMember.
RBL Bank Card must not be overdue, suspended, blocked, cancelled or terminatedby RBL Bank at the time of the receipt of request for redemption of Reward Points.
The Reward Points may be redeemed at www.rblrewards.com for various products/services as shown. The products/services are brought to you by the participating merchant establishments for a variety ofrewards, as detailed in the Program and other mailers issued by RBL Bank from time to time, e.g. merchandise, shopping, dining, travel, entertainment and many more.
The image/illustrations of brand of any products/ services are for representation purpose only and the actual redeemed products/ services may vary and shall be subject to availability.
When using Reward Points for products/services through www.rblrewards.com you are purchasing directly from a merchant, not from RBL Bank. Participating merchants determine (i) product prices and availability, (ii) offers, promotions and applicable restrictions, (iii) estimated shipping and (iv) estimated tax, all of which are subject to change at any time without notice and are only confirmed in the order confirmation email sent by the respective merchants.
While availing any products/ services, RBL Bank/ Company does not accept liability for damages, losses, or delays that may result availing such products/ services.
The Reward Points cannot be exchanged for cash or credit or be used to obtain cash advances,or be used against payment for any charges incurred on the RBL Bank Card.
RBL Bank is not liable for any delay or loss in delivery of the redemption certificates/vouchers or gifts attributable to incorrect address, unavailability of Card Member at the delivery address or un availability or incorrectness of email address or mobile number shared by Cardmember at the time of placing the request.
RBL Bank is not liable for delay at the telecom providers’ end in the delivery of E-vouchers.
Redeemed rewards are not exchangeable for other rewards, or refundable, replaceable,or transferable for cash or credit under any circumstances, nor can these be re-converted back to Reward Points.
All rewards are subject to availability and on terms prevailing at the time of redemption. RBL Bank retains the right to alter the number of reward points required to make a redemption from time to time.The redemptionprocedure and the additional terms and conditions for each reward shall be set forth in the redemption certificates/vouchers/partner terms & conditions issued to the Cardmember
Any additional facility like meals, transportation, accommodation arrangements and/ or courier charges or further costs incurred in connection with redemption of any reward shall be the soleresponsibility of the CardMember.
Issuance of a redemption certificate or a voucher for dining, shopping, travel or hotel accommodation does notconstitute a reservation. The Card Member is responsible for making all reservations andnotifying the participating merchant establishments of the reward(s) he/she is going toredeem.
Other RBL Bank benefits, which are activated by use of the RBL Bank Card, do not applyto goods or services received as rewards under the Program.
RBL Bank shall in no event be responsible or liable for the product and/or servicesredeemed from the Point, in any manner whatsoever including but not limited to anydefect or deficiency in, or in respect to any claim arising out of non-use or use of theReward Points, or in usage of redemption certificate for dining, travel or hotel accommodationor in usage, durability, machinability of any product/service acquired by redemption ofReward Points.
Fraud and/or abuse relating to earning and redemption of Reward Points in the Program shallresult in forfeiture of the Reward Points as well as termination and cancellation of the RBL Bank Card.
Information supplied by a Card Member on redemption of rewards may be used by RBL Bank or its merchant establishments for administrative and/or marketing purposes,without procuring any permission, written or otherwise, from the Cardmember.
Any taxes or other liabilities or charges payable to the Government or any otherauthority or body or any other participating merchant establishment which may arise oraccrue to a Card Member on redemption of Reward Points as aforesaid or otherwise shall be to thesole account of the Card Member.
RBL Bank reserves the right to cancel, change or substitute the rewards or rewardconditions or the basis of computation of Reward Points or terms and conditions of the Programat any time, without giving any intimation to the Card Member. RBL Bank can suspend orterminate the Program at any time it deems necessary, without any liability for theReward Points earned.
Merchandise, where applicable, may be accompanied by warranty information from themanufacturer and any claims must be directed solely to the manufacturer and RBL Bank shall not be responsible.
Any dispute concerning goods or services received as rewards under the Program shallbe settled between the Card Member and the participating merchant establishment whichsupplied the goods or services. RBL Bank will bear no responsibility for resolving suchdisputes or for the dispute itself.
The Program does not in any way amend the Card Member Agreement between RBL Bank and the Card Member, and any term referenced but not defined herein may be interpretedin accordance with the Agreement entered between the Card Member and RBL Bank ("Card Member Agreement"). Notwithstanding anything contained herein, in the eventthere is any contradiction between these terms and conditions and the Card MemberAgreement, then terms of Card Member Agreement shall prevail.
RBL Bank acts in good faith in response to any oral or electronic instruction or inquiryby the Card Member in respect of any matter in relation to this Program and the fulfillment of any reward, the Card Member shall not be entitled to claim or allege any loss, damage,liability, expense, etc. attributable, directly or indirectly, to any such good faith action ofRBL Bank and the Card Member shall indemnify and hold RBL Bank fully harmless inrespect thereof.
All queries in relation to the Program may be addressed to Card Customer Service Tollfree number 022-62327777 or to firstname.lastname@example.org as specified by RBL Bank from time to time. SuperCard users are requested to call at 022-71190900 or write to email@example.com specified by RBL Bank from time to time.
That one of the conditions on which RBL Bank has agreed to allow the Card Member toparticipate in the Program is that he/she confirms and accepts the terms and conditionsas herein contained.
APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC TERMS.
You are required to pay the entire amount or equivalent Reward Points prior to the confirmation of your booking through Site.In case of flight booking, a convenience fee of Rs.200/- per pax per sector will be charged by RBL Bank.
You are advised to re-confirm the airline reservation / hotel reservation with the airline / hotel prior to your date of travel.
Refund against partially utilized ticket is completely up to airline discretion and validation and refund application.
These terms and conditions shall be in conjunction with the terms and conditions of the service provider/ merchants.
In case of successful paymentby you, and subsequent fare jump, any difference has to be paid by you. If you are not willing to share the fare jump difference then the booking would be aborted and money refunded back to RBL Bank Card.
For cancellation of airline tickets:
Cancellations before 72 hours prior to depature-
Card members are requested to cancel the tickets online at rblrewards.com; Users shall have to complete the following procedure:
For partial cancellations:
To cancel the tickets offline, call the customer care number 022-62327777.SuperCard users are requested to call at 022-71190900:
Please note :
• If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. RBL Bank will not be able to process the refund for the same and will not take any responsibility for the same.
• Air Arabia, Tiger Airways and Scoot Airlines bookings, cannot be cancelled with us. For cancellation, please contact airline directly and it is subject to airline's terms and conditions.
Cancellations within 72 hours of flight depature -
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