A. An e-ticket, short for an electronic ticket, eliminates the hassle of managing a traditional paper ticket. It is easily accessible via email within 30 minutes of online flight booking on your bank-registered email ID. Simply present the e-ticket at the airline counter during check-in.

A. You can book a maximum of 9 seats at one time. For more than 9 travelers, a fresh booking is required for the additional passengers.

A. Yes, infants under 2 years can travel without a separate booking. Ensure the infant remains 24 months or below throughout the entire journey. If the infant turns 25 months during the return journey, a separate ticket is required. You can book tickets for no more than one infant per adult. Valid age or birth proof documents for the infant are necessary.

A. There is no option to enter the frequent flyer number during the booking of domestic flights. Provide the frequent flyer number directly at the time of check-in with the airlines.

A. Some airlines restrict bookings for more than 4 passengers (adult + children) at once. Try searching for fewer passengers or make separate bookings on the airline of your choice.

A. In rare cases, if you face a blank screen after submission, and you have been charged without receiving an e-ticket:

• • Check your Spam/Junk Folder for the confirmation itinerary.
• • Log in to the Rewards Portal and check "My Order." If the booking is confirmed, kindly resend your itinerary.
• • If you do not find your itinerary, it means booking could not go through. Rest assured; the refund process will be initiated within 24 to 48 hours (about 2 days). Points refunded will be reflected in the next billing cycle, and the amount refunded to the Card may take 5-7 working days.

A. Yes, a processing fee of INR 200 (Inclusive of GST) per sector is applicable. For a round trip for one person, the processing fee will be INR 400.

A sector is one leg of the flight. For example, if you're flying from Delhi to Mumbai and back, Delhi to Mumbai will be one sector, and the return journey will be the second sector.

A. Airline ticket prices are subject to change and are not guaranteed until the ticket is issued. The prices shown may vary if the selected inventory is sold out and a higher-priced option becomes available. We recommend completing your booking promptly, as fare changes depend on the airline's policy. Kindly verify all booking details before making payment, as we cannot make any changes or modifications afterward.

A. Reconfirm your booking with the airline as soon as you receive the e-ticket.

A. E-ticket details will be sent to your email address registered on the credit card held with the Bank. You can also download it from the "My Booking" section on the rewards website. Click here to go to the “My Booking" section.

A. To eliminate the error, clear your browser cache. If it persists, it could be due to unavailable flights on the specific route, remote locations not serviced by IATA recognized airlines, or unavailability on your specified date.

A. The itinerary receipt received on your registered email serves as an invoice. You can view/print it in the "My Redemptions" section on www.rblrewards.com

A. Yes, government-issued photo ID proof is required at the airport and check-in counter. We request you to visit the airline's page to check for other documentation such as visa, transit visa, health requirements, etc.

A. It is always advisable to check the type of fare you are booking and verify the baggage allowance at the time of booking itself. The baggage details will be displayed on your itinerary and under “My Redemptions”.

If the information is not available in the itinerary or on the website (as airlines may not always share this information at the time of booking), we recommend checking with the airline before traveling to avoid additional weight/baggage charges.

A. Kindly contact the airline directly for this request.

A. You need to contact the Airline to know the policy regarding name change and Airlines may or may not support name change requests depending upon their set policy. If not allowed by the airline, you will have to cancel and re-book with the correct name.

Once the booking has been made RBL Bank, or its authorized agency can or cannot modify the details of the booking depending upon airline’s policy and RBL Bank or its authorized agency cannot guarantee the same is changes requested for Fare Price, Title Given, Name Given, Seat Pre-selected, Baggage limit, and any other added service over & above the base booking such as skip the queue, priority check-in, meal, seat upgrade, baggage limit upgrade, combo offers extended by the airline directly or any other service given by the airline directly. However, you can always use all these services from the airline directly, which may or may not incur additional charges over and above the base booking amount that must be paid by you.

Additionally, you can also check the detailed policy and terms at the time of booking for the airline, this will help you understand the details of cancellation, refunds, re-scheduling options to make sure you are choosing the right booking option for yourself.

A. Like name changes, title changes may or may not be supported by airlines. Call us and provide your trip ID, and we will check with the airline. If not allowed by the airline, you will have to cancel and re-book with the correct title.

Once the booking has been made RBL Bank, or its authorized agency can or cannot modify the details of the booking depending upon airline’s policy and RBL Bank or its authorized agency cannot guarantee the same is changes requested for Fare Price, Title Given, Name Given, Seat Pre-selected, Baggage limit, and any other added service over & above the base booking such as skip the queue, priority check-in, meal, seat upgrade, baggage limit upgrade, combo offers extended by the airline directly or any other service given by the airline directly. However, you can always use all these services from the airline directly, which may or may not incur additional charges over and above the base booking amount that must be paid by you.

We request you to go through the detailed policy and terms at the time of booking by the airline, this will help you understand the details of cancellation, refunds, re-scheduling options to make sure you are choosing the right booking option for yourself.

A. Yes, you can book for friends and family by providing their correct details during the booking process.

A. Cabin and checked-in baggage limits vary from airline to airline and sector to sector. Some airlines enforce baggage weight restrictions, while others have specific allowances in terms of the number of pieces permitted. It's important to note that baggage restrictions apply to both checked-in bags and cabin baggage. Exceeding the permitted weight for checked-in luggage may result in additional charges. Cabin luggage exceeding the weight limit is not permitted and must be checked in. We recommend checking with your airline for specific details.

A. No, the rewards website currently does not support this feature.

A. No, the RBL Rewards website currently does not support arranging wheelchairs. Please contact the airline directly.

A. Write to the below Email ID with your Trip ID and share airline communications. After verification, a full refund will be processed within 14 working days.

I. RBL Bank Credit Cards

• - Helpline: 022-62327777
• - E-Mail Support - cardservices@rblbank.com

II. RBL – BFL Super Card

• - 022-71190900
• - E-Mail Support - supercardservice@rblbank.com

A. Ticket Cancellations and Refund Policy is managed and revised by the respective Airline. We request you to check the relevant details while booking the ticket/s. We request you to check the cancellation and refund policy before in any case if you need to cancel the ticket/s. Once you have thoroughly gone through the cancellation and refund policy, if allowed you can do either of the below processes:

• i. Cancel the flight directly with the Airline and inform us positively by either calling on our helpline or writing to us over e-mail (Faster)
• ii. Call or write to us and we will initiate the cancellation process from our end

We request you to note: In either of the cases cancellation charges might apply as per the Airline’s policy and our policy regarding cancellation, so you are advised to take note of the same while processing further. For more detailed information we request you to go through the RBL Rewards Terms and Conditions – www.rblrewards.com/tnc

A. Visit the "My Redemptions" tab on the rewards website or RBL MyCard tab, select the flight, and place the cancellation request online. Refund processing takes 3 to 14 working days.

A. No, there is no option to cancel partial tickets. Complete bookings must be canceled.

A. Cancellation charges vary by airline. A handling fee of Rs. 250 (Inclusive of GST) per person per sector is charged. Refunds are processed via Points and/or Credit Card.

A. The refund amount, net of cancellation charges, is refunded via Points and/or Credit Card, depending on the payment mode. It may take 3 to 14 working days to reflect in your account.

A. Refunds are usually processed within 30 working days, but the time to reflect in your account statement varies based on your billing cycle. About 14 working days for most refunds, and it may take up to 21 days for international flights.

A. Register your complaint at cardservices@rblbank.com or call 022-62327777 for assistance.

A. You can claim a refund by informing us immediately after cancellation. The process takes 4 to 15 days (from the day we find out about the cancellation), and in certain cases, more than three weeks

A. Modify the flight booking at least 72 hours before departure by contacting the airline directly.

A. Flight booking cannot be done via Customer Care. Use RBL MyCard App or www.rblrewards.com for redeeming Reward Points due to security concerns. Vouchers can be redeemed via Customer Care.

A. In case Card Member reaches out for direct cancellations with the airline: If the Card Member cancels their bookings directly with the airline, the proof of cancellation shall be provided by the Card Member to RBL Bank within 48 hours to process refund. In an event of failure to above. The Card Member will be required to send a scanned copy of the endorsed E-Ticket confirming such cancellation by the airline.

A. Yes, you can. But ensure the booking is made in the name of the person checking in. The guest must show valid ID proof at the hotel before check-in.

A. No, only the individual whose name and valid ID are stated in the booking confirmation will be allowed to check in.

A. Most hotels have a policy regarding extra guests in a room, with a separate fee for their accommodation. However, if your reserved room cannot sufficiently accommodate your group, the hotel may either cancel your reservation or ask you to book additional rooms. To eliminate any ambiguity, we advise contacting your hotel directly to inquire about their charges for additional guests and the maximum allowed guest count. By doing so, you can ensure a hassle-free stay without any surprises.

A. During the booking process, please ensure that you accurately specify the number of children accompanying you by selecting the appropriate option in the 'Children' dropdown menu. If you indicate only one child, our search results will display the price for a double room accommodating a child, without an additional bed. However, if you require an extra bed in your room, kindly adjust the number of occupants accordingly in your search.

A. Check-in and check-out times at our hotel are typically set at 2:00 PM and 12:00 noon, respectively. However, these times may vary depending on the season, city, and specific hotel policies. To ensure you have the most up-to-date information, we recommend contacting the hotel directly for further clarification.

A. Upon the successful completion of your booking, a confirmation email will be sent your way. To effortlessly access your booking(s), simply click on the "My Redemptions" page.

A. To ensure a hassle-free experience, we highly advise reaching out directly to the hotel to confirm your reservation. By contacting them in advance, you can prevent any potential last-minute inconveniences.

A. If you do not see a confirmation page after completing your booking, we request you to check your email for a confirmation message. Should you not receive an email confirmation within ten minutes, kindly locate your reservation details under "My Redemption." If the details are still unavailable, we kindly ask you to contact the RBL Bank customer service . Our team will promptly send you the necessary confirmation details for your booking.

A. The hotel's processing time for booking information may differ based on the hotel and date of arrival. Generally, the hotel should receive your reservation details within 12 hours of your booking, excluding weekends and evenings when the reservation department is unavailable. Please be informed that this timeline does not apply to same-day bookings.

A. To cancel your hotel reservation, simply access the RBL MyCard App or log on to www.rblrewards.comat least 24 hours before the check-in time.

Once logged in, navigate to the "My Redemptions" section and locate the reference number of the reservation you wish to cancel. Click on the corresponding option to cancel. Please note that any refunds will be processed according to the hotel's fare rules.

A. No, hotel reservations can exclusively be made by logging in to the RBL MyCard app or visiting www.rblrewards.com to redeem your Reward Points. Alternatively, if you wish to redeem Vouchers, you can easily do so by contacting our customer care through phone. Our dedicated team will be delighted to assist you in making your reservation.

A. Just follow these three simple steps to recharge your mobile:

• 1. Provide your mobile number, the name of your operator, the circle, and the desired recharge amount.
• 2. Choose your preferred payment method and indicate the amount you wish to pay.
• 3. Complete the transaction and enjoy the convenience of a seamless recharge process. With this quick and user-friendly approach, recharging your mobile has never been easier. Say goodbye to any hassle or confusion - simply input your details, select your payment method, and recharge with ease.

A. Recharges are handled promptly and seamlessly, ensuring quick and effortless transactions. Upon completing your recharge, expect confirmation via SMS and Email, effectively keeping you informed every step of the way.

Additionally, your network operator will also send you an SMS containing the details of your recharge. Rest easy with our instant, reliable service, providing you with the seamless recharge experience you deserve.

To easily track the recharge Status, simply access the RBL Rewards Portal – www.rblrewards.com or through RBL My Card App and click your order history page click on the Recharge order you made earlier, and you can see a live status of the Recharge.

In rare instances, recharges may take longer than expected. If you have not received a recharge confirmation within 4 hours or a refund within 24 hours, we request you to contact customer service to get the issue resolved as soon as possible.

If your recharge is unsuccessful, do not worry. Your Reward Points will be promptly refunded and will appear in your account after the next billing cycle, ready for redemption. In the unlikely event that any amount was charged to your Card, it will also be promptly refunded and will reflect in your Card account within 48 hours (about 2 days). We request you to note that it may take up to 7 days for the refund to fully appear in your Card account.

A. There are several potential reasons for encountering such an error, including the following:

• 1. The mobile operator's server may have been temporarily unavailable.
• 2. The amount entered may not have been accepted by your mobile operator as a valid recharge value.
• 3. Occasionally, we may have trouble connecting to the mobile operator's server due to a temporary network issue.

If you encounter such an error, any Reward Points used and the corresponding amount charged on your card, if applicable, will be refunded within 48 hours. The refunded Points will be visible within 48 hours (about 2 days) and will appear in your account after the next billing cycle for redemption. However, we request you to note that it may take up to 7 days for the refunded amount to be reflected in your Credit Card account.

A. The talk time you receive after recharging is determined by your mobile operator. The amount of talk time varies based on the value of your recharge. Occasionally, the recharge amount you enter may be a special offer that provides free SMS, free data usage, or reduced call rates, but does not include any talk time. It is advisable to verify these details directly with your mobile operator for all scenarios.

A. Absolutely, that's one of the advantages of using Recharge. You can recharge any prepaid mobile number.

A. Recharge offers immediate mobile recharging services. If your recharging attempt encounters a technical issue caused by the mobile operator, we will make further attempts to recharge your mobile for up to two hours. If our efforts prove unsuccessful, we will promptly initiate a refund for your transaction.

A. Operators determine the permissible recharge denominations on a per-service area basis, and these denominations are subject to periodic changes. The amount of talk time and special recharge value available depend entirely on the specific operator. It is recommended to consult with your operator to confirm the appropriate recharge amount.

A. To ensure security, we request you to note that mobile recharge, flight booking, hotel reservations, and shopping cannot be actively redeemed through our customer care services. To avail these services, kindly access www.RBLrewards.com and log in.

A. Payment for your purchase can be made using either your RBL Bank Credit Cards, the Reward Points you have accumulated on your Credit Card, or a combination of both.

A. Cash on Delivery is unfortunately not available as a service at our end.

A. Kindly attempt the payment again, ensuring that all provided information, including account details, billing addresses, and passwords, are accurate.

In the event of a payment failure resulting in a deduction from your account, we request you to be assured that the amount will be reimbursed within 7-10 business days upon receipt of confirmation from the bank.

A. To track your order, simply access the RBL MyCard App or visit the www.rblrewards.com portal and navigate to the "My Redemptions" section.

A. Shipping charges are not applicable. We provide you with prices that include everything. The only extra charge you may incur is the redemption fee for your Reward Points.

A. The delivery of your reward merchandise will be accomplished within a period of 15 days, which may vary depending on the specific product category.

A. The merchandise you have earned as a reward will be dispatched within a period of 10 to 15 business days, which may vary based on the product category.

A. The courier partner will provide you with notifications at each stage of the process. Additionally, you could track your order through the My Redemptions Page.

A. You can track the order on My Order Page, if your order is showing delivered, we request you to raise a request for Proof of delivery within 48 Hours from the date of delivery.

A. In accordance with the Bank's policy, it is imperative that no attempts are made to open a shipment prior to its delivery. If, by any chance, the shipment is found to be damaged, kindly decline its acceptance and promptly return it to the bank along with the accompanying order details. The shipment will return to its origin and your order amount shall be refunded to its source of payment within 5-7 working days.

A. The delivery service responsible for your order typically endeavors to make the delivery on the subsequent business day in the event of a missed delivery.We request you to refer to the SMS notification for further information regarding the subsequent delivery attempt..

To obtain a duplicate of the invoice, kindly contact our customer service

I. RBL Bank Credit Cards

• - Helpline: 022-62327777
• - E-Mail Support - cardservices@rblbank.com

II. RBL – BFL Super Card

• - 022-71190900
• - E-Mail Support - supercardservice@rblbank.com

A. After placing an Order, it is not possible to make any changes to the delivery address. However, you have the option to cancel the order prior to shipment and then proceed to place a new one.

A. If an unfortunate event occurs, you have the option to request cancellation before the item has been dispatched. To do so, access the "My Order" section and select the Order number for which you wish to raise a concern.

A. If an unfortunate event occurs, you have the option to request a reverse pick-up within 7 days. Simply click on "My Redemptions" and choose the Order number for which you wish to raise a concern with images of damaged product. After the return to origin (RTO) process is initiated, your Reward Points will be refunded, along with any amount charged to your Card, according to the designated timeline. The product must be returned by you l or unused condition and must include all items delivered. RBL Bank retains the right to charge Credit Card/ debit Reward Points if a Card Member fails to return a product for which a refund has already been processed.

A. If an unfortunate event occurs, you have the option to request a reverse pick-up within 7 days. To do this, navigate to the "My Redemptions" section and choose the specific Order no. that you wish to address. Once the reverse pick-up is initiated, your Reward Points will be refunded, along with any charges made to your Card, if applicable, within the designated period. The product must be returned by the Card Member in its original or unused condition and must include all items delivered to the Card Member. RBL Bank retains the right to charge Credit Card/ debit Reward Points if a Card Member fails to return a product for which a refund has already been processed.

A. In the event of an unfortunate occurrence, you can initiate a reverse pick-up within 7 days. To proceed, navigate to the "My Redemptions" section and select the relevant Order no. that requires attention. Once the reverse pick-up is successfully initiated, your Reward Points will be reimbursed, and any applicable charges made to your Card will be refunded within the specified timeframe. The product must be returned by the Card Member in its original or unused condition and must include all components delivered to the Card Member. RBL Bank retains the right to charge Credit Card/ debit Reward Points if a Card Member fails to return a product for which a refund has already been processed.

A. If an unfortunate event occurs, you have the option to request a reverse pick-up within 7 days. To do so, simply navigate to the "My Redemptions" section and choose the specific Order number associated with your concern. Once the Return to Origin (RTO) process is initiated, your points (and any corresponding amount charged to your Card, if applicable) will be refunded in accordance with the established timeline. The product must be returned by the Card Member in its original or unused condition and must include all components delivered to the Card Member. RBL Bank retains the right to charge Credit Card/ debit Reward Points if a Card Member fails to return a product for which a refund has already been processed.

A. To access in-depth information regarding the Terms & Conditions, kindly view the comprehensive document available at the following link: www.rblrewards.com/tnc.

A. Upon successful completion of the Return to Origin (RTO) process, the refund will be processed within a period of 5-7 working days.

A. We always offer the products on the site at the MRP (Maximum Retail Price) any discount over and above that is subject to the special pricing and offers extended by the merchants from time to time.

A. It is possible to do so, although the feasibility may differ depending on the specific products and suppliers involved.

A. E-vouchers are sent to your email ID and registered mobile no. within 20 minutes of placing the request via RBL MyCard app or www.rblrewards.com We do not send any paper based vouchers.

A. E-vouchers can be used online or at the store, depending on the terms and conditions of each partner brand. We request you to read the terms and conditions carefully before placing your request. For E-vouchers which can be redeemed at store, we request you to inform the cashier prior to making payment.

A. Oh, you should have received the E-vouchers on your registered email ID and mobile no. within 20 minutes of placing the request. You can view the E-voucher details by login into RBL MyCard App or www.rblrewards.com

A. All E-vouchers listed on www.rblrewards.com are valid for at least 90 days (about 3 months). The validity of the E-vouchers will be communicated via Email and SMS. You can also check the validity and other important terms & conditions of use of the E-vouchers prior to your purchase on the Voucher Detail Page.

A. The terms and conditions of E-vouchers are determined by the Partner merchant. The applicability of vouchers during sale will be communicated in the related terms and conditions. We request you to read the E-voucher specific details prior to your Voucher purchase.

A. Voucher can be used one time only.

A. Voucher Cancellation is not allowed once the Voucher is purchased on the RBL Rewards Portal.

A. We allow redemption of E-vouchers via Points only. You cannot use your RBL Bank Credit card to redeem the Vouchers.

A. You can simply go to the RBL Rewards Portal/RBL Bank MyCard App, and click your Voucher Orders then select the Voucher you want to re-send Portal. Also, you can contact the RBL Bank customer service to resend the voucher manually.